-----Original Message-----
From: Herbert H Gottlieb [mailto:herbgottlieb@JUNO.COM]
Sent: Tue 5/21/2002 10:53 PM
To: PHYS-L@lists.nau.edu
Cc:
Subject: Lectures and written communications
There has been an interesting thread on this Phys-L network
concerning the efficiency of the lecture method and other
methods of teaching. Don Simanek claims that one major
problem is that students have not learned how to listen, take
notes, and then respond.
But what happens to these students after they have been
graduated from our universities and join corporate America ?
Below is an example of what just happened when I wrote a
short note to the Olympus Camera and the response that
I just received from one of their college graduate employees.
Any comments???
Herb Gottlieb from New York City
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I wrote
In the rear cover of my Olympus Stylus camera, Serial #5291063
there is a red-glass covered opening through which it is possible to
see the type and speed of film that is inserted in the camera. The red
glass fell out of the camera and was lost.
1. Can camera be operated without the red glass cover?
2. Is a replacement red glass cover available?
3. If not, is it OK to operate the camera with black tape covering
the opening?
On Tue, 21 May 2002 11:46:37 -0400 cpgwebmail@olympus.com writes:
>
> We were sorry to hear of the trouble you are having.
> Based on what you report, we would recommend sending the camera in
> for evaluation. We offer a free, no obligation estimate on the cost of
> repair and our repair fee's are well with in industry standards. They
would
> also be lower than the cost of purchasing a new camera. All repairs
are
> made by Olympus trained repair technicians, using only Olympus parts.
> A new, 6 month warranty for the entire camera, not just the work we
do, is
> given once the unit has been serviced.
> To have your camera evaluated for service, please send it, postage
> prepaid and insured, to :
>
> Olympus America Inc.
> Consumer Products Group
> 400 Rabro Drive
> Hauppauge, NY. 11788 - 4258
> Attn: Service Department
> Tel : 800 622 6372
> FAX - 631 881 6510
>
> When sending your camera in for service, please include the
> following:
> 1) Name, address and daytime telephone number.
> 2) A detailed description of the problem.
> It is not necessary to include the batteries, carrying case,
> strap, or any other accessory items not in need of service.
> Please write down and keep your camera model and serial number for
> your reference. Once the product has been received and evaluated, we
> will mail you a free, no-obligation estimate on the cost of repair.
Repair
> work will not begin until you provide authorization and payment.
You may also check the status of the estimate, make payment and
approval ( via Visa, Master Card, American Express) on our web
site with the units' serial number and your name at:.
> http://www.olympusamerica.com/cpg_section/cpg_servicerepair.asp.
>
> Once payment is received, repair turn around time is generally 12
> business days to do the work. It will then be shipped back to you
U.P.S.
> insured.
> You may also wait to receive our paperwork in the mail. If you
> choose to have the unit serviced, return our portion of the estimate
along
> with your payment (Visa, Master Card, American Express or check). In
general,
> repair time is within 12 business days from the day we receive your
payment
> and approval.
> Should you choose not to have the camera serviced, return the
> portion of the estimate with the appropriate box checked off and we
will
> return it (unrepaired) but at no charge to you.
>
>