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I'm told (don't recall where I first heard it) that someone went into one of the chain bookstores a while back (in the days before B&N and Borders took over that segment of the market) looking for a copy of Pirsig's book and looked everywhere without finding it. He finally asked at the counter and after a fairly long search through their computer inventory, they finally found it in the auto-repair section.
I recommend:
Robert M. Pirsig, _Zen and the Art of Motorcycle Maintenance_
http://en.wikipedia.org/wiki/Zen_and_the_Art_of_Motorcycle_Maintenance
http://www.amazon.com/Zen-Art-Motorcycle-Maintenance-Inquiry/dp/0553277472
It discusses (among many other things) the idiocy of writing
manuals that are not usable by the user.
You'd never guess it from the title, but the book is an essay
about quality and about the place of science and technology
in society.
The book was a best-seller and has become a "classic" in the
Mark-Twain sense: more people have heard of it than have
actually read it.