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We were sorry to hear of the trouble you are having.
Based on what you report, we would recommend sending the camera in
for evaluation. We offer a free, no obligation estimate on the cost of
repair and our repair fee's are well with in industry standards. Theywould
also be lower than the cost of purchasing a new camera. All repairsare
made by Olympus trained repair technicians, using only Olympus parts.do, is
A new, 6 month warranty for the entire camera, not just the work we
given once the unit has been serviced.
To have your camera evaluated for service, please send it, postage> It is not necessary to include the batteries, carrying case,
prepaid and insured, to :
Olympus America Inc.
Consumer Products Group
400 Rabro Drive
Hauppauge, NY. 11788 - 4258
Attn: Service Department
Tel : 800 622 6372
FAX - 631 881 6510
When sending your camera in for service, please include the
following:
1) Name, address and daytime telephone number.
2) A detailed description of the problem.
Please write down and keep your camera model and serial number forRepair
your reference. Once the product has been received and evaluated, we
will mail you a free, no-obligation estimate on the cost of repair.
work will not begin until you provide authorization and payment.You may also check the status of the estimate, make payment and
http://www.olympusamerica.com/cpg_section/cpg_servicerepair.asp.U.P.S.
Once payment is received, repair turn around time is generally 12
business days to do the work. It will then be shipped back to you
insured.
You may also wait to receive our paperwork in the mail. If youalong
choose to have the unit serviced, return our portion of the estimate
with your payment (Visa, Master Card, American Express or check). Ingeneral,
repair time is within 12 business days from the day we receive yourpayment
and approval.
Should you choose not to have the camera serviced, return thewill
portion of the estimate with the appropriate box checked off and we
return it (unrepaired) but at no charge to you.